General terms and conditions for all training cards
Read the terms and conditions in english
- Generally
- Membership Cards
- TERMS OF pAYMENT
- Direct Debit Payment
- Missing payment
- Arrangement and safety rules
- Changes in opening hours & availability
- Freezing & Extension
- Liability & Disclaimer
- Message & Information
- Processing of personal data
- Force majeure
- Termination
1. General
The following General Terms and Conditions apply to those customers who purchase exercise cards at Klättercentret's training facilities. Training takes place in accordance with these terms and conditions set out in the agreement. The terms are valid until further notice. The Climbing Center is entitled to change the terms and conditions and any changes must then be notified to the customer in accordance with point 10, at least 30 days before the changes take effect. All Klattercentret's training cards are personal. Transfer of another person is not possible. Repurchase or repayment of prepaid training card is not possible. You have 14 days right of withdrawal on distance purchases, read more at The Consumer Agency's website. To undo your distance purchase email customer service at kundservice@klattercentret.se
2. Training card
A training card is purchased at a price according to the price list at any given time.
The validity period of the training card is stated in the agreement. A clipboard is valid for two (2) years from the date of purchase. Any remaining clips when the expiration date expires can not be used. When paying by car, the agreement is valid for one (1) calendar month at a time and without a binding period. Termination shall be in accordance with clause 13. The payment for payment by car check will expire after the last cancellation of the contract has been completed.
3. Payment Terms
The training card is paid in cash or by bank transfer in advance (see item 4). Companies and organizations can pay for invoices in advance. For training cards with monthly payment by car, which is not a junior agreement (under 18 years), the same price applies throughout the contract period. For junior contracts, from month to month the customer is 18 years old, the monthly cost is adjusted to the current year's adult price. For promotional price and time-limited contract price, separate terms or agreements apply. Price increases due to changes in value added tax or due to other fees decided by authority are not included in the above reservation.
4. Autogiro payment
Consent to pay by autogiro is given by the acceptance of these terms and conditions and the consent text. Drawings are made monthly in advance from the specified account, usually three (3) working days before the last of each month (due date). It is the responsibility of the customer to ensure that cash is available on the due date. It is also the responsibility of the customer to check that the drawing has been completed in accordance with the payment plan and that, in case of non-payment or delayed deduction, ensure that the monthly fee is paid. Payment of payments is deemed to be made through these Terms of Service. Training cards paid by car checkout will be valid unless the customer himself signs the agreement. Such termination shall be in writing and in accordance with paragraph 13.
5. Non-payment
If the customer does not pay payment in accordance with agreed terms of payment, the Climbing Center is entitled to suspend the customer by blocking the training card until payment is made. The customer is obliged to pay the fee for the duration of the training card. If the liquid funds on the specified account for maturity payment on the due date are insufficient, the Climbing Center may, for more than one (1) week, attempt further attempts in the coming weekdays (excluding Saturday, Sunday, other public holiday, Midsummer Eve, Christmas Eve or New Year's Eve). In case of non-payment, interest and reminder fee will be charged as well as any administrative fee. Thereafter the case is handed over to debt collection. Klättercentret reserves the right to terminate the customer in default of payment in accordance with clause 13. In the event of non-payment, Klättercentret reserves the right to final invoice the customer for the remaining amount for the remaining time in the current contract period, or time until the termination of the autogiro agreement has been made.
6. Arrangement & Safety Rules
The Customer undertakes to comply with the rules of procedure and safety regulations that are available on the respective facilities, as well as the Code of Conduct that can be found on the Climbing Center website.
7. Changes in opening hours & availability
The Climbing Center is entitled to make permanent changes in opening hours and offerings. Changes shall then be notified to the customer in the manner specified in item 10. At a few times a year and a climbing facility, such as at competitions and events, Klättercentret owns the right to temporarily change the opening hours. With these temporary changes, it is up to the customer to keep up to date via the Climbing Center's website or via appropriations at the Climbing Center's facilities.
8. Freezing & Extension
Freezing of annual and semi-annual maps is allowed on one (1) occasion during the validity period and for a maximum of 30 days. Freezing of autogiro agreements is allowed on one (1) occasion per calendar year for a maximum of 30 days. An extension period of 12 months (365 days) may be granted for all training cards under special circumstances. As special circumstances, injury, pregnancy (due to physical disability), longer stay abroad or relocation to another place (due to studies or work) are counted. For these longer stays, as well as for a prolonged extension period, the Climbing Center requests the presentation of certificates / supporting documents from doctors, companies, or schools. A freezing or extension period must be requested by the customer by e-mail to the Client Center's customer service no later than one (1) month before the period is desired to start. After a period of maximum 12 months (365 days), the card will resume. A freezing or renewal of training cards is valid only when written confirmation by e-mail is received from the Climbing Center.
9. Responsibility & Disclaimer
The Climbing Center is not responsible for any damage caused to the Client due to accidents caused by the behavior of another Client or failure to comply with the Rules and Safety Instructions. All exercise is at your own risk. The Climbing Center reserves the right to interrupt training that poses a danger to the client's life. The customer is responsible for ensuring that the stipulated rules and safety regulations are read and understood. Each customer is responsible for their health status so that they can exercise the activities they choose at the plant without risk. The Climbing Center is not responsible for any loss due to theft, burglary or other reason, or damage to the customer's belongings.
10. Message & Information
The Customer shall receive notifications of changes to General Terms and Conditions and price changes by email at the address notified by the Customer to the Climbing Center. It is the responsibility of the customer to notify Klättercentret itself of changes to contact details and for training cards paid by car, bank account number. Customer who provided e-mail address acknowledges that the Climbing Center sends out information through this information channel. If a valid e-mail address is missing, it is up to the customer to update via appropriations at the respective facility, or via the Climbing Center website.
11. Processing of personal data
The Climbing Center processes information about the customer and any other payer under the agreement, in order to provide and administer the agreement, as well as for the activities agreed by the customer and other payers. Information about the Climbing Center's handling of personal data can be found in the information text Privacy Policy which is published on the Climbing Center website.
12. Force Majeure
The Climbing Center is not responsible for interruptions in training opportunities due to circumstances beyond the Climbing Center's control, such as water damage, fire damage or other damage to the training facility, strike, lockout, natural disaster or government decision.
13. Termination
The Climbing Center reserves the right to terminate the agreement without delay in case the Client does not comply with the Client Center's Code of Conduct and Safety Rules published on the Climbing Center website. This Climbing Center's right applies even if the customer repeatedly has insufficient cash on the due date, or if the bank account to which the autogiro submission relates is terminated. The customer's cancellation of the autogiro agreement shall be one calendar month before the month the customer wishes to terminate his agreement (eg, the customer's notice of termination will take place on a day in April, the agreement will end on 31st May). Termination of autogiro agreements can only be made in writing to kundservice@klattercentret.se. Termination of another agreement must be made in writing, regardless of party, to the customer's e-mail address, if stated, as well as to the e-mail address of the respective Klättcenter Center. The notice is valid when written confirmation by e-mail is received from the Climbing Center.
